IT Maintenance and support
Our support service is designed to help you manage and control your IT infrastructure, alleviating you of your IT headaches, leaving you free to focus on your core business goals.
We provide the following response service across our various packages:
- 24/7 Telephone Hot Line Support
- 24/7 Help Desk access
- Remote sharing of your screen with our help desk technicians
- Proactively monitor all devices under support contract or SLA
- Troubleshooting and resolve of any matter
- We communicate with client or hardware vendor to assist in resolution of issues
- Continuous patching or software upgrades
- Hardware replacement (where specified)
- Access to client portal for raising tickets and gain real time data/statistics
- A Technical account manager is assigned to each account to as a main point of contact in critical events.
- INTEGRAL include the hardware and software support within its service. This saves the client having to deal with 2 or 3 different companies for one service. (This does not include Check Point Support)
For further details please call us on 020 8471 6788 or e-mail us
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